The role of system administrators is to prevent server downtime and ensure that all IT functions are carried out smoothly. Although the role description seems compact, it covers a vast expanse of skills including implementation, troubleshooting, communication, and creative problem solving. Here are some of the most common system administration problems and how administrators handle them effectively:
- 1. Poorly developed applications. Most system administrators encounter a clunky process along the way that’s difficult to work on and use. Sometimes, the program developer may not be around for help, leaving system admins to find creative solutions or implore management to invest in a different solution, which can take years to accomplish. Administrators who can come up with workarounds for difficult programs are extremely valuable for staff members who use these applications regularly.
- 2. Server performance malfunctions. Hard disk, memory, power, and network interface problems can leave staff with minimal or no access to the server. During any of these common performance issues, troubleshooting may identify an easily fixed problem or could be a symptom of a larger system difficulty. Monitoring tools can greatly enhance a system administrator’s ability to track performance and address issues. Reach out to Exceptional Software Strategies for more information on system administration solutions to improve server performance.
- 3. Time crunches. In IT, system difficulties often snowball, leaving a team overextended while working through troubleshooting patterns. Communication is the key to maintaining a high level of support while decreasing downtime. Plan for unexpected crunch times by assigning team members certain tasks and having a response for other departments ready to go. Creative problem solving can also be invaluable during emergency situations.
- 4. Many administrative tasks can be addressed through scripting. Understanding the role of scripting in a company’s system can help administrators differentiate between script-able problems and those that may be too costly to approach by writing new script.
- 5. Every systems administrator should be able to write some code to help with automated processes in a system. They also need to be able to determine which processes make sense to automate and which may be too time consuming. Use automation for routine tasks that would otherwise be monotonous and error-ridden if completed by staff.
Have a systems admin woe? Contact Exceptional Software Strategies for personalized solutions that make a difference in your organization’s IT performance.